The Community Relations Manager is responsible for generating hospice referrals in a given territory by creating and building relationships with key referral sources: physicians, nurses, discharge planners, social workers, insurance/financial/legal professionals, hospitals, assisted living communities, personal care homes, nursing homes, home health/home care agencies and other community-based referral sources. Responsible for marketing and maintaining positive relationships with customers/referral sources and responding to customer requests/concerns. Serves as the customer service representative for all hospice agency referral sources including sales calls, hospice education, and community in-services regarding hospice. Meet monthly goals. Attend sales, operational and staff meetings.

The Community Relations Manager is responsible for the following areas:

1. Develop and execute a territory marketing plan to achieve assigned monthly goals.
2. Revise plan, as needed, on a quarterly basis
3. Represents Aberdeen Place Hospice at trade shows, sponsored events, customer events and community-based events
4. Achieve monthly goals – Admissions, customer visits, new accounts, etc. – as assigned
5. Assist in the development and execution of marketing materials
6. Identifies opportunities for additional or improved services to address customer needs.
7. Assist operations and clinical in identifying and recruiting IPUs as needed. Ensures that contracts are in force with all facilities that require contracts, e.g. IPUs, SNFs, etc.
8. Maintains comprehensive working knowledge of Aberdeen Place Hospice markets including government agencies, major payer groups, key referral sources and competitor’s marketing position.

Qualifications for this position are:

1. Bachelor’s degree and/or equivalent experience and training.
2. 2-3 Years Hospice selling experience (preferred) or home health/personal home care experience
   Proven ability to generate 6-12 Starts of Care (SOCs) per month
3. Understanding of the Rules and Regulations that govern hospice federally and in the state of Georgia.
4. Excellent interpersonal communication skills, both oral and written, good negotiation skills and public relation skills.
5. Excellent organizational skills with the ability to prioritize and manage a variety of tasks.
   Ability to work a flexible schedule.
6. Reliable automobile with valid state of Georgia Driver’s License and proof of current automobile insurance coverage.

Qualifications for this position are:
Registered Nurse with a current Georgia RN license

Current Georgia driver’s License and automobile insurance

CHPN certification a plus

Excellent people, verbal and written communication skills

Good computer skills

Ability to think on your feet

Qualifications:

Must meet Federal and state Hospice Aide training and competency requirements.

One year working as a Certified Nursing Assistant (CNA).

High school diploma or GED.

Completion of a CNA Certification Training Program with certification by the Georgia Board of Nursing.

Current registration as a CNA in the State of Georgia.

Emotional maturity, good physical health and dependable transportation

Ability to listen, read, and write English and follows directions.

Ability to perform tasks independently, under directions/supervision of the RN Case Manager.

Ability to work a flexible schedule.

Must possess a valid Georgia driver’s license and proof of automobile insurance.

Responsibilities:

Responsible to carry out the duties, assigned by the RN Case Manager, for a hospice patient caseload. Carry out duties assigned in order to increase patient’s level of comfort, to maintain personal hygiene and a safe environment. All care provided under the direction of the RN Case Manager and in accordance with the plan of care.